Increase Customer Satisfaction

Personalization. Experience. Satisfaction.

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Personalization: A new approach to customer engagement

Bidgely creates an ongoing journey that provides every customer with personalized, actionable and timely information to help them reach their unique energy goals

Personalized

Information must be specific to individual customers rather than referring to a "typical" customer

Actionable

Users will respond to information that they find useful and that shows them specific actions they can take to reduce their energy bills

Timely

The information must be provided at the right time. For example, notifications about unusually high usage must be sent promptly so customers can alter their usage behavior in time to avoid high bills

Learn from Netflix: Revealed energy habits drive personalized, actionable and timely customer engagement

Experience: Customer engagement channels to drive rich and interactive experience

Bidgely helps you engage with your customers where they are, with an omni-channel communications--including voice, the fastest growing customer channel. Adopt an approach to drive tangible results, such as 90% customer Likes, 45% repeat open rates, and higher JD Power CSAT rankings.

Customer Satisfaction Solutions

Help your customers save money by providing them with innovative solutions

Smart Bills

Convert one way bills into smart, digital, and interactive communications

Personalized alerts

Multiple proactive touchpoints to build trust and satisfaction

Home Energy Reports

Personalized insights into appliance-specific energy usage

Smart Home Energy Control

Enable customers to control smart devices in their home for optimal convenience

Tangible Results

A multi-million home utility deployed the Bidgely notifications solution to automatically send customers both their estimated electricity cost to date and their projected cost for the month.

As a result of these alerts, this utility has seen an 11% uplift in scores in the “Bill and Pricing” category of their customer satisfaction surveys and 92% positive reviews when asked for feedback on these alerts.

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Read about how to increase DSM savings

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